FAQ

Most frequent questions and answers

We are the leading Internet provider in Orihuela Costa (Vega Baja region) with the largest and fastest Fiber Optic technology that can supply up to 600 Mbps symmetrical Internet speed. We cover the areas of La Zenia, Playa Flamenca, Aguamarina, Las Ramblas, El Barranco, Los Dolses, La Florida, Villamartín, Punta Prima, Cabo Roig, Entrenaranjos, and many more. To find out more about our Internet coverage, please contact our office on 966 188 600 providing your street and community name.

Our Fiber Optic packages provide up to 600Mbps symmetrical, upload and download. You can choose between 100Mbps, 300Mbps or 600Mbps with a quality and stable speed connection. You can test our speed by doing a speed test using a cable connection on the website:  www.speedtest.net

Our advice is to set up a password to your router, that way nobody else can connect to your system and access your Internet. To set up a new password contact our office on +34 966 188 600.

Opening ports is a specific configuration that is performed on a router. It is used when there is a software on the local network that acts as a server on the Internet. For instance: a web server, play station, P2P application, or security cameras. Contact our office if you need us to open some ports in your router +34 966 188 600

Here you can find the details to access our “CLIENT AREA” to make your payments, view your contract, print your invoices and change your personal details.

1) Go to our website “www.olecomunicacion.tv” and click CLIENT AREA (at the bar menu above) 


2) Enter your CLIENT NUMBER xxxxx


3) Enter your PASSWORD: Ask for your password by email “info@olecomunicacion.tv”


4) Press LOG IN 


5) Make your ON/OFF payments under “Contracts” / The outstanding payments under “Invoices”.


We offer our clients a FREE technical service for any type of problem that may occur with your connection in the future.

Our procedure is opening a service call for our technicians to check the line from the office. In the case that we cannot solve the issue from the office, our technicians will visit your property within the next 24/48 hours. This service call is free of charge as long as it has not been caused by the user, in the case that the cables or equipment have been manipulated or reset, it might be a charge of 20€ (VAT included).

Your payments will be made through Direct Debit from your bank account, which will be withdrawn on the first week of each month.
In the case of non-payment your service will be suspended automatically until the payment is made. In order to make things easy for you, we always send a text message to let the client know about the irregular situation. If you want to standardise this situation, contact us to pay by card or cash, and your service will be immediately activated. It can be a penalisation charge of 5€.

Olé Comunicación S.L. sends the invoice to all clients every month. If you want to request the invoice of any specific month, there are 3 options:
-Get a copy in our office
-Ask for a copy by email on “info@olecomunicacion.tv
-Download all your invoices through our Client Area. Go to “www.olecomunicacion.tv”

For any inquiries please email, visit or phone us!

We speak 7 languages:

+34 966 188 600

info@olecomunicacion.tv

2019COPYRIGHT © OLE COMUNICACIÓN, S.L. ® 2010 - 2016 - ALL RIGHTS RESERVED AVENIDA VILLAMARTIN NR 2 BAJO 03189 , ORIHUELA COSTA , ALICANTE 966 188 600

Este sitio web utiliza cookies para que usted tenga la mejor experiencia de usuario. Si continúa navegando está dando su consentimiento para la aceptación de las mencionadas cookies y la aceptación de nuestra política de cookies, pinche el enlace para mayor información. ACEPTAR

Aviso de cookies