- What will we use your data for?
In general, your personal data will be used to interact with you and to provide you with our
It may also be used for other activities, such as sending you advertising or promoting our
- Why do we need to use your data?
Your personal data is necessary for us to be able to deal with you and to provide you with
our services. We will provide you with a number of check boxes to enable you to make a
clear and simple choice about the use of your personal information.
- Who will know the information we ask for?
In general, only duly authorised staff of our organisation will have access to the information
we ask you for.
Similarly, those entities that need to have access to your personal information in order for us
to be able to provide you with our services may have access to your personal information.
For example, our bank will know your details if payment for our services is made by credit
card or bank transfer.
Likewise, those public or private entities to which we are obliged to provide your personal
data in order to comply with any law will be aware of your information. To give you an
example, the Tax Law obliges us to provide the Tax Agency with certain information on
economic transactions exceeding a certain amount.
In the event that, apart from the aforementioned cases, we need to disclose your personal
information to other entities, we will request your prior permission through clear options that
will allow you to decide in this regard.
- How will we protect your data?
We will protect your data with effective security measures according to the risks involved in
the use of your information.
To this end, we have adopted a Data Protection Policy and annual checks and audits are
carried out to ensure that your personal data is secure at all times.
- Will we send your data to other countries?
In the world there are countries that are safe for your data and others that are not so safe.
For example, the European Union is a safe environment for your data. Our policy is not to
send your personal information to any country that is not safe from a data protection point of
In the event that, in order to provide you with the service, it is necessary to send your data to
a country that is not as secure as Spain, we will always request your prior permission and
we will apply effective security measures to reduce the risks of sending your personal
information to another country.
- How long will we keep your data?
We will retain your data for the duration of our relationship and for as long as we are
required to do so by law. Once the applicable legal periods have expired, we will dispose of it
in a secure and environmentally friendly manner.
- What are your data protection rights?
You can contact us at any time to find out what information we hold about you, rectify it if it is
incorrect and delete it after the end of our relationship, where this is legally possible.
You also have the right to request the transfer of your information to another entity. This right
is called “portability” and may be useful in certain situations.
To request any of these rights, you must make a written request to us, together with a
photocopy of your ID card, so that we can identify you.
We have specific forms available at our offices for requesting these rights and we offer you
our assistance in filling them out.
To find out more about your data protection rights, you can consult the website of the
Spanish Data Protection Agency (www.agpd.es).
- Can you withdraw your consent if you change your mind at a later point in
You can withdraw your consent if you change your mind about the use of your data at any
For example, if you were once interested in receiving advertising for our products or
services, but no longer wish to receive advertising, you can let us know using the opt-out
form available at our offices.
- If you feel that your rights have been disregarded, where can you make a complaint?
If you believe that your rights have been disregarded by our entity, you can make a
complaint to the Spanish Data Protection Agency, by any of the following means:
Electronic site: www.agpd.es
Spanish Data Protection Agency
C/ Jorge Juan, 6
Tel. 901 100 099
Tel. 91 266 35 17
Making a complaint to the Spanish Data Protection Agency does not entail any cost and it is
not necessary to have the assistance of a lawyer or solicitor.
It is our policy not to profile users of our services.
However, there may be situations where, for service delivery, marketing or other purposes,
we need to profile information about you. An example might be the use of your purchase or
service history to enable us to offer you products or services tailored to your tastes or needs.
In such cases, we will implement effective security measures to protect your information at
all times from unauthorized persons seeking to use it for their own benefit.
- Will we use your data for other purposes?
It is our policy not to use your information for purposes other than those we have explained
to you. If, however, we need to use your data for other activities, we will always ask for your
permission beforehand by providing you with clear options to enable you to decide.